Privacy Policy

 

Overview

At tsp cake I take your privacy and data security seriously. The following describes how I collect and process your personal data.

The data we collect

I try to collect only enough personal information to fulfill your order and to monitor the performance and health of the website.

This includes:

  • Your Name

  • Your Email Address so we can send confirmation emails

  • A contact telephone number if we need to contact you about your order

  • Delivery details of the order (recipient’s name, address, delivery instructions)

  • Your order history and details of the items purchased

  • Any personalised messages or customisation related to your order

  • Your password (should you choose to create an account)

  • Any correspondence or communication with us.

  • NUS Extra Card number (if applicable)

  • Norfolk Passport number (if applicable)

Cookies

My website uses cookies to collect information. Cookies are small data files stored on your device in order to ‘remember’ you. I use cookies primarily to hold a reference to your ‘shopping basket’ as you move around the site, but also to enable you to log in to your account. My website relies on the use of cookies in order to facilitate a purchase.

Google Analytics (more information below) also uses cookies for the delivery of its service. Details on their use of cookies is available here: https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage

Stripe, one of my payment processors, may also set cookies. Details on their use of cookies is available here: https://stripe.com/cookies-policy/legal.

Google Analytics

I use a third party service, Google Analytics, to log information and details of visitor behaviour. I do this to try and improve the website for my visitors. You can view Google Analytics’ privacy policy here: https://www.google.com/analytics/terms/gb.html.

You can revoke your consent for collection of this data by email. If you clear your cookies you may need to re-enable this opt-out.

Service Providers

I share only essential items of your personal data with carefully selected service providers in order to process your order. Order particulars will dictate which of these we will send your details to or not. Here is a breakdown of my providers, what personal data I share with them and why:

Royal Mail

What information I share: Recipient name, delivery address, email address, mobile phone number (if supplied)

Why: In order to fulfill your order and to send you delivery notifications.

Privacy Policy: https://www.royalmail.com/privacy-policy/

UKMail

What information we share: Recipient name, delivery address, email address, mobile phone number (if supplied)

Why: In order to fulfill your order and to send you delivery notifications.

Privacy Policy: https://www.ukmail.com/privacy-and-cookies

Access to your personal information

You are entitled to view, amend or delete the personal information that I hold. Please contact me in order to make a request via email to heather@tspcake.com



This policy was last updated 10/08/2023