Privacy Policy

 

Overview

At tsp cake we take your privacy and data security seriously. The following describes how we collect and process your personal data.

The data we collect

We try to collect only enough personal information to fulfill your order and to monitor the performance and health of our website.

This includes:

  • Your Name

  • Your Email Address so we can send confirmation emails

  • A contact telephone number if we need to contact you about your order

  • Delivery details of the order (recipient’s name, address, delivery instructions)

  • Your order history and details of the items purchased

  • Any personalised messages or customisation related to your order

  • Your password (should you choose to create an account)

  • Any correspondence or communication with us.

  • NUS Extra Card number (if applicable)

  • Norfolk Passport number (if applicable)

Cookies

Our website uses cookies to collect information. Cookies are small data files stored on your device in order to ‘remember’ you. We use cookies primarily to hold a reference to your ‘shopping basket’ as you move around the site, but also to enable you to log in to your account. Our website relies on the use of cookies in order to facilitate a purchase.

Google Analytics (more information below) also uses cookies for the delivery of its service. Details on their use of cookies is available here: https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage

Stripe, one of our payment processors, may also set cookies. Details on their use of cookies is available here: https://stripe.com/cookies-policy/legal.

Google Analytics

We use a third party service, Google Analytics, to log information and details of visitor behaviour. We do this to try and improve the website for our visitors. You can view Google Analytics’ privacy policy here: https://www.google.com/analytics/terms/gb.html.

You can revoke your consent for collection of this data by email. If you clear your cookies you may need to re-enable this opt-out.

Service Providers

We share only essential items of your personal data with carefully selected service providers in order to process your order. Order particulars will dictate which of these we will send your details to or not. Here is a breakdown of our providers, what personal data we share with them and why:

Royal Mail

What information we share: Recipient name, delivery address, email address, mobile phone number (if supplied)

Why: In order to fulfill your order and to send you delivery notifications.

Privacy Policy: https://www.royalmail.com/privacy-policy/

UKMail

What information we share: Recipient name, delivery address, email address, mobile phone number (if supplied)

Why: In order to fulfill your order and to send you delivery notifications.

Privacy Policy: https://www.ukmail.com/privacy-and-cookies

Access to your personal information

You are entitled to view, amend or delete the personal information that we hold. Please contact us in order to make a request via email to info@tspcake.co.uk



This policy was last updated 17/01/2019